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Monthly Archives: December, 2016

Excellent Customer Service

We all know that what differentiates us from our competition can be customer service – with all things being equal, the one with the best customer support will win every time.  But how do you create a culture of customer service that you can be proud of and that reaches to every element of your […]

Creating a Communications Calendar

The number one question for many wineries is how to establish a solid communications calendar for their customers.  “We don’t want to bug our customers, so we need to make sure we don’t send too many emails.” is the number one thing new clients say to me.  My response is:  the customer has given you […]

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